Privacy Policy

Introduction

Wise Flow is a project management service operated by Snowy Mountain Software, an assumed business name of ZYEYZ, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your trust matters to us, and we take the protection of your data seriously.

Information We Collect

Information You Provide

When you use Wise Flow, you may provide us with:

• Account information such as your name, email address, and profile details
• Workspace and project data including tasks, comments, and team information
• Payment information when subscribing to paid plans (processed securely by our payment providers)
• Communications you send to us, including support requests and feedback

Information Collected Automatically

When you access Wise Flow, we automatically collect:

• Usage data such as pages visited, features used, and time spent in the application
• Device information including browser type, operating system, and device identifiers
• Log information such as IP address, access times, and referral sources
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Wise Flow services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience and develop new features
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our service

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services, such as hosting providers, payment processors, and email delivery services
• Legal Requirements: When required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred as a business asset
• With Your Consent: When you have given us explicit permission to share your information

Within your workspace, project information and tasks are visible to other workspace members based on the permissions and roles configured by workspace administrators.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Secure hosting infrastructure with reputable cloud providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain certain information for legal or legitimate business purposes.

Cookies and Tracking Technologies

Wise Flow uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the service to function, including authentication and security
• Analytics Cookies: Help us understand how visitors interact with our service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of Wise Flow.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

International Data Transfers

Wise Flow is operated from the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using Wise Flow, you consent to this transfer.

Children's Privacy

Wise Flow is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Wise Flow may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Wise Flow after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: